We offer full suite of services on a single platform - Domestic Courier & Cargo (air & surface), International Courier & Freight (export & import), COD, Reverse pickups, Ecommerce

We have an extensive pan-Bharat coverage of over 20000 booking & delivery pincodes.
Please refer to our booking software which shows the serviceability of pincodes & Estimated Date of Delivery (EDD)

We have all top & reliable service providers onboard, including India Post. We are continuously adding more partners, services & pincodes

Log on to www.logxchange.in OR use 'Rate Calculator' in our booking software OR use our mobile app 'LogXchange' Enter details like 'From/To' (with both pincodes) and 'Weight'. Click 'Submit' to see rates of various services.

LogXchange gets the most competitive rates from our large network of courier & cargo partners. As we assure them a certain volume & contracts, our customer gets the most benefit of best-possible pre-negotiated rates.

Yes, you have the choice of selecting partner/s based on your requirement, pricing, service & delivery time. We have integrated multiple service partners for your convenience.

'Know Your Customer' popularly known as KYC, is mandatory while booking any non-document eg package - containing any physical material, personal or commercial. For KYC, Aadhar or PAN card copy of actual shipper is required.

AWB stands for 'Airway Bill'. It is a document bearing a unique no. prepared at the time of booking a shipment mentioning details of Sender & Receiver, content, weight, date & time of booking, charges, T&C etc. This unique no. is used for tracking the shipment.

Actual weight of the shipment, as shown on the weighing scale

Weight based on actual dimension - LengthXBreadthXHeight, divided by a carrier-specific constant, say 5000 ie. LXBXH/5000
It calculates the actual space that the package occupies while being transported, as compared to the actual/dead weight. It is used for calculating weight of lighter material occupying bigger space eg. toys, empty containers, picture frame, glass items etc.

It is a disagreement between the sender & the carrier over the reported weight of the package. As the charges are based on the weight of the package, the dispute arises on the way actual weight is calculated - dead weight or volumetric weight. The weight calculated by the carrier is treated as the final weight of the shipment for the purpose of calculation of charges.

Zone refers to the geographical areas spanning from zone 1-6 for domestic & zone 1-8 for cross-border shipments. Carriers use zones to measure distance a package travels from the point of origin to final destination. Zone is also used to check the serviceability of a certain pin/zipcode, cost & days for delivery by the courier partner.

A document which is pasted on the package containing key information, similar to AWB, including method of shipping - air or surface. It also carries a unique no. used for tracking the shipment.

Yes, with our easy to use and free customized label printing feature, you can prefix customized templates and add your brand logo to the labels.

It refers to the tracking of all shipments on a single platform - LXeye, regardless of which courier partner you have used.
It also carries a unique no. used for tracking the shipment.

Our tracking page addresses the common issue of buyer-unfriendliness found in traditional tracking pages. We have designed our tracking page to present all essential shipment-related information in a simplified and user-friendly manner. Key details displayed on our tracking page include: Estimated delivery time, Courier Name, Real-time tracking updates, Order details By providing these details in a clear and accessible format, we aim to enhance the tracking experience for buyers and ensure they have the necessary information about their shipments.

An RTO or Return to Origin happens when the parcel could not be delivered to the end customer by the courier partner. It could happen for several reasons such as incorrect address, customer not having cash handy, or even if the customer rejects the parcel among several other reasons.

DG goods are those which poses a risk of health, safety & property while being transported. It can be categorized as - flammable, explosive, radioactive, bio-hazardous etc.

Any item that is declared as contraband or not permitted by authorities.

Dangerous Goods

• (a) Oil-based paint and thinners (flammable liquids)
• (b) Industrial solvents
• (c) Insecticides, garden chemicals (fertilizers, poisons)
• (d) Lithium batteries
• (e) Shipping and Handling Errors
• (f) Machinery (chain saws, outboard engines containing fuel or that have contained fuel)
• (g) Fuel for camp stoves, lanterns, torches or heating elements
• (h) Automobile batteries
• (i) Infectious substances
• (j) Any compound, liquid or gas that has toxic characteristics
• (k) Bleach
• (l) Flammable adhesives
• (m) Arms and ammunition
• (n) Dry ice (Carbon Dioxide, Solid)
• (o) Any Aerosols, liquids and/or powders or any other flammable substances classified as Dangerous Goods for transport by Air

Restricted Items

• (a) precious stones, gems, and jewellery
• (b) Uncrossed (bearer) drafts / cheque, currency, and coins
• (c) Poison
• (d) Firearms, explosives, and military equipment.
• (e) Hazardous and radioactive material
• (f) Foodstuff and liquor
• (g) Any pornographic material
• (h) Hazardous chemical items

In case a user ships the above-mentioned products via Shipyaari
The user may have to pay hefty penalties
No member of LogXchange will be responsible and liable for any loss, damage, theft, or misappropriation of such products.

LogXchange's customer support is available for 9 hours a day from 10am to 7pm. You can simply call the team on +91 9706 163 163 and receive quick resolutions for all your shipping concerns. Alternately, you can also drop a mail on smile@logxchange.in for any shipping related concerns.

Yes, at LogXchange we believe that convenience is key when it comes to logistics and hence we provide flexible multiple pick-up locations for your shipments.

Carriers do not offer any insurance cover for the carriage of shipment. Sender, if so desires, shall be solely responsible for arranging the transit insurance from origin to destination.
In case of loss, theft, damage & mishandling of booked shipment, maximum liability of the carrier/service partner is limited to & shall not exceed the sum of Rs. 2000/- or the invoice value of shipment, whichever is lower.
The liability of service partner for any loss or damage of shipment valued higher than Rs 2000/- shall be limited to providing the 'Certificate of Fact' (COF) to enable the sender to claim the amount from its insurance provider.

Having a GST number is not mandatory to ship with LogXchange. However, the seller must ship without a GST number at their own risk.

You can view your LogXchange wallet balance on the top left navigation bar after logging into your LogXchange account.recharge your wallet using Debit Card, Credit Card, IMPS, NEFT, RTGS, and Net Banking.
To recharge your LogXchange wallet, login to your LogXchange account and click on the wallet icon on the top right of the top navigation bar. After the pop-up opens, enter the recharge amount, coupon code if any, select the mode of payment and click on submit.

Currently LogXchange does not charge any monthly fee. In future, it may introduce a small subscription fee to cover its cost on upgrade of technology & advancement of features, for the convenience of its users.

Ensure that the shipment is adequately packed & sealed to avoid any damages during transportation.Ensure the package size is a perfect fit for the product. Measure the dimensions of the package rather than just the product itself, to avoid any weight error.Opt for lightweight packaging materials. By following these guidelines, you can reduce the likelihood of weight errors and ensure accurate shipping weights.

Download LogXchange mobile app for service & rate discovery